With technology playing an increasingly important role in higher ed, and with more and more of your learning environment going online, requests for support are skyrocketing.
With the phones ringing off the hook and the walk-ins walking in at all hours, your tech support team may be having a hard time keeping up. And what's the most frequent support request they're handling? You guessed it: password resets.
In a new study of a half-million support interactions, Blackboard found that 46% were simple password queries. Just think about what your support team could accomplish if they could save the time spent on this and other routine tasks.
In Sky's the Limit: What Could You & Your Team Accomplish with 46% More Time, you'll learn how colleges and universities are finding time for more strategic work by rethinking student support. These schools are:
- Focusing on training and technology adoption
- Better able to handle more complex issues
- Increasing satisfaction among students and faculty
Rethink your IT Support and request your free copy today!
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