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About the eBook


It's no secret that today's students arrive with very high expectations for their education experience. Whether they are traditional on-campus freshman or adult learners completing a degree online, most students seek the same highly customized and intuitive customer-driven experiences that they enjoy in the consumer work. To that end, Blackboard has developed a framework specifically designed to help higher education institutions optimize their student experience.

Explore our ebook to learn how to define a student experience that drives enrollment, retention and graduation.

This ebook can serve as the first step in understanding our comprehensive approach, which leverages aspects of an innovative mindset used by product developers called design thinking, as well as, traditional quantitative human analysis and human-centered design.

Institutions must rise to the challenge of designing a more fluid, autonomous student experience."

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