How does your institution plan to delight today’s students by exceeding their service expectations? How will you drive up levels of student connectedness by delivering more communication channels and tools to engage students with?
Wichita State University (WSU) will share how they leveraged new solutions to exceed student expectations and deliver highly personalized and engaging experiences through a 24/7 virtual one stop. The new infrastructure has helped WSU extend its current staff resources, improve student satisfaction, and ultimately, increase student persistence and success.
One Stop Student Services
Wichita State University
Lisa is the Director of OneStop Student Services at Wichita State University located in Wichita, KS. After receiving her Bachelor’s Degree from Wichita State with an emphasis in Communication, she began her career in the Office of Undergraduate Admissions. She served in many roles there, including Office Supervisor over Processing and Assistant Director of Admissions. Lisa started in the OneStop office as a Specialist when the department opened in August 2014 and was promoted to Director in June 2015. She has a strong passion for simplifying processes and improving the student experience.
Senior Director of Student Services
Blackboard
For the past 24 years, Anthony has worked in higher education to improve student services and financial aid, and remove barriers to student success. At Blackboard, he puts his knowledge and experience to work, collaborating with institutions large and small to provide world-class student support services and increase access to education, all while improving efficiency and reducing costs.
This session will take place
on Monday, April 02, 2018.
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